Families and Service Users
Supporting Families
We recognise the vital role that families and support networks play. We are committed to open communication and partnership working, including:
Sharing information and regular updates
Involving families in care planning where appropriate
Responding to concerns professionally, promptly, and respectfully
What You Can Expect
Individuals and families can expect:
Person-centred, respectful care and support
Clear and honest communication
Respect for individual choices and preferences
Safe, supportive, and well-managed environments
Complaints and Feedback
We welcome feedback and view it as an opportunity to improve. Our complaints process is fair, transparent, and focused on timely resolution, ensuring concerns are taken seriously and addressed appropriately.
