About Us
About Primus PLUS Healthcare
Primus PLUS Healthcare is the trading name of PLUS Care Providers Ltd, a UK-based care organisation established to deliver supported living and residential care services that meet the highest standards of safety, quality, and regulatory compliance.
We provide services for adults with a wide range of support needs, including individuals with learning disabilities, autism, mental health needs, and other complex or additional support requirements. Our services are designed to promote stability, independence, dignity, and positive life outcomes, while ensuring that individuals are supported in environments that are safe, structured, and professionally managed.
Primus PLUS Healthcare was created in response to the increasing demand for reliable, well-governed, and outcome-focused care provision across the UK. We recognise the importance of delivering care services that commissioners can trust, families can rely on, and service users can feel safe and respected within.
Our Approach to Care
Our approach is rooted in person-centred practice and underpinned by strong governance, robust safeguarding arrangements, and clear accountability at every level of the organisation.
We work in partnership with:
- Local authorities and commissioners
- Health and social care professionals
- Families, advocates, and support networks
to ensure that each individual receives care and support that is tailored to their assessed needs, preferences, and aspirations.
Where personal care is required, services are delivered in full compliance with Care Quality Commission (CQC) regulations. Where personal care is not required, support is provided in line with supported living principles that promote independence and tenancy rights.
What We Stand For
Primus PLUS Healthcare operates with a strong emphasis on:
Regulatory Compliance
Delivering services in line with the Health and Social Care Act 2008, CQC Fundamental Standards, local authority commissioning requirements, and all relevant statutory guidance.
Safeguarding and Risk Management
Protecting individuals through robust safeguarding policies, clear reporting procedures, trained staff, and proactive risk assessment and management.
Quality Assurance and Continuous Improvement
Maintaining high standards through regular audits, reviews, staff supervision, service-user feedback, and learning from incidents and outcomes.
Ethical and Transparent Care Delivery
Operating with honesty, accountability, and professionalism in all aspects of our work, including communication with families, commissioners, and partner agencies.
Our Mission
Our mission is to deliver high-quality supported
living and residential care services that enable individuals to live safe, meaningful, and fulfilling lives.
We are committed to promoting:
- Independence and choice
- Dignity and respect
- Personal safety and wellbeing
- Positive long-term outcomes
Our Values
Our values guide our decision-making, behaviour, and service delivery at all levels of the organisation
Respect
We treat every individual with dignity, compassion, and understanding, recognising their rights, preferences,
and individuality.
Safety
We place the safety and wellbeing of service users at the heart of our services through strong safeguarding practices, risk management, and professional oversight.
Integrity
We act honestly and transparently, taking responsibility for our actions and maintaining the trust of service users, families, and commissioners.
Partnership
We work collaboratively with families, professionals, and partner organisations to achieve the best possible outcomes for those we support.
Quality
We are committed to continuous improvement, learning, and the delivery of consistently high-quality care and support.
Governance and Leadership
Primus PLUS Healthcare operates under a clear and robust governance framework, ensuring strong leadership, accountability, and oversight across all services.
Our governance arrangements ensure:
- Full compliance with Care Quality Commission (CQC) requirements
- Clear accountability at Board, senior management, and operational levels
- Effective oversight of care quality, safeguarding, and service performance
- Appropriate delegation of responsibilities supported by regular monitoring and reporting
Leadership within Primus PLUS Healthcare is focused on maintaining high standards, supporting staff to deliver excellent care, and ensuring that the organisation remains responsive to the needs of service users, families, and commissioning bodies.
